Last updated: October 2026 · Version 2026-10-18
This policy applies to orders that have been placed and shipped. If you paid for a preorder of an item that hasn't shipped yet, that's covered by our separate Preorder Policy instead — the two aren't the same thing.
If you're a UK consumer, you have the right to cancel most orders within 14 days of receiving them, without giving a reason, under the Consumer Contracts Regulations 2013. This section explains how we handle that alongside our own return process, which we offer regardless of where you're ordering from.
You can request a return within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.
Contact us via our contact page with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions.
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days, minus any original shipping costs.
Need a different size or colour? Let us know when you start your return and we'll arrange an exchange instead, subject to availability.
If your order arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with photos of the issue and we'll sort out a replacement or refund at no extra cost to you. This doesn't affect your statutory rights.
Final sale items and gift cards are not eligible for return or refund unless faulty.
Reach out any time at support@kalywears.com — we're happy to help.
Choplife Entertainment Limited — company number 16545794